CX Advisor - Support Office

About Us

WE ARE COMMITTED TO LEADING A WORLD OF CURVES AND BEING THE GLOBAL FASHION DESTINATION FOR ALL CURVY WOMEN.

Cut for Curves. Always. City Chic exists to make curvy women feel fabulous, with fashion designed to fit, flex and move with every curve and every journey. We are fashion‑led in our design, elevated in our fabrication, and uncompromising in our approach to fit — so she feels confident, comfortable and fabulous.

Backed by real fit expertise and a deep understanding of curves, we create clothing that doesn’t just look good, but feels incredible to wear. As a global omni‑channel brand, we bring our curves‑first experience to life through our stores, digital platforms and partners around the world — celebrating style, confidence and self‑expression at every touchpoint.

About The Role

Utilising your previous customer service experience, you will develop your skills and ability to handle a large volume of work, assisting with online queries, styling, resolutions and CX initiatives. Overall, you will be responsible for creating the best customer experience possible. This is a fast paced environment that offers growth and progression opportunities.

As a CX Advisor, you will:

• Help bring our brand to life by delivering an inspiring, seamless online styling and shopping experience
• Create meaningful moments for our customers through warm, confident support that makes every customer feel valued
• Respond to customer enquiries across all channels (including social), using our signature tone of voice – always polished, always personal
• Stay ahead of the curve on our latest collections, trends and promotions, sharing fashion-forward advice with confidence
• Resolve customer queries with a solutions-focused mindset that balances customer needs with business outcomes
• Maintain accurate, secure records across tickets, notes and customer interactions
• Support onboarding and training initiatives, and collaborate with our offshore teams to drive consistency and capability
• Work closely with the team to manage customer communications through Zendesk, ensuring a seamless end-to-end experience
• Take ownership of your performance, working both independently and collaboratively to achieve KPIs
• Contribute to key CX projects and broader organisational initiatives that continuously elevate the customer experience
• Complete weekly reporting to track insights, themes and opportunities for improvement
• Proactively connect with customers – from order updates to exclusive brand events – building loyalty and advocacy
• Partner with store teams to share product knowledge, policies and customer guidance
• Collaborate with courier and warehouse teams to resolve delivery and stock enquiries quickly and effectively
• Help keep customer queues moving efficiently, ensuring every customer feels seen, heard and supported

About You

The successful applicant will have:

• A genuine passion for delivering exceptional customer experiences and building genuine connections
• A positive, collaborative mindset with a natural ability to engage both customers and team members
• Strong problem-solving skills, with the ability to identify opportunities for improvement
• Previous experience (minimum 2 years) in a customer service or administrative role
• The ability to actively listen, understand customer needs, and respond with empathy and confidence
• A willingness to learn, adapt and grow within a fast-paced, evolving environment
• A strong work ethic with a high level of accountability and ownership
• The ability to communicate in a polished, brand-aligned tone of voice
• Excellent written and verbal communication skills
• Strong organisational skills, with the ability to manage multiple priorities without compromising the customer experience

Next Steps 

If this sounds like the perfect role for you, apply now – we can’t wait to meet you!

If you have any questions about the role, please contact us at hr@citychic.com.au